My Account

Customer Portal

For your convenience, we have created an online customer portal for managing your account and making payments. To access this portal, please click the button below.

Make a Payment

We offer many ways to pay your bill, either online, your bank account auto-draft, or via postal mail. Get more information by following the link below.

Enroll in Automatic Monthly Payments via ACH

Once you are enrolled in our automatic ACH system, your monthly payment will be automatically transferred from your checking or savings account on the last business day of each month. This is no fee for using this service.

To get started, follow the instructions here to enroll in our auto-pay service.

Rate Reduction and Elimination

This policy relates to reduction or elimination in billing and address it in a fair and lawful manner and gives direction how to get approval for one of these polices.

Billing Questions?

Customers will be able to reach a dedicated customer service representative during the hours of 9am to 5pm Monday through Friday (excluding holidays) by calling 866-418-6241.  Any messages left outside of business hours will be returned on the next business day.

Customers can also send account questions and correspondence by email to lakeland@awtbillingservices.com.